Fix common problems
What to do when you can't sign in, a day didn't count, the app says it can't be checked, or something else goes wrong.
Updated
Most problems have a quick fix. Try these first.
I can't sign in
- With email: check that you tapped the link in the email we sent (look in spam too), then tap I've verified. Use Forgot password? to choose a new password.
- With Google: if Google sign-in isn't available on your phone, use your email instead.
- "Accounts aren't available right now": everything on your phone keeps working. Try again later.
My day didn't count
- A day counts when everything in Your day is done. Check the Today screen: it shows how many are done.
- If you were offline, your account catches up when you are back online. Open the app once with a connection.
- Keep your phone's date and time set automatically.
"Couldn't check this copy of Christlike"
Update Christlike from Google Play, then try again. The app has to be the genuine one from Google Play to use accounts.
Reminders don't arrive
See Notifications and reminders.
I changed phones
Sign in on the new phone with the same Google account or email. Your streak, plan, Seeds and friends come back. Your Prayer Room and notes stay on the old phone.
Still stuck?
Write to [email protected] with what happened, your phone model and, if you can, the app version.
Still stuck? Write to us and a person will answer.
